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License key-related error messages for standalone licenses
(Sentinel RMS License Manager - V15 and V14 back to and including V14.2)

For detailed information regarding the setting up of LUSAS for use with a standalone license, please see the "Installation Guide" in the LUSAS installation folder. Assuming you have installed LUSAS on the C drive this file is located at: C:\LUSAS15*\Installation Guide.pdf

The following license error messages relate to standalone licenses locked to a USB.


  [SENTINELLM,STANDALONE,####]: The USB key is not present in USB port (for feature "")

And/Or

  Error(s) occurred on validating Modeller key: [SENTINELLM,STANDALONE,#KeyID#]
  - The USB key is not present in USB port (for feature "LusasM_#KeyID#")

Causes & links to solutions 

Please click here to link to a page regarding this error.


In V15 and also back to V14.6, on starting Modeller with a standalone license:

  Error(s) occurred on validating Modeller key: [SENTINELLM,STANDALONE,#KeyID#]
  - A licence matching the feature "LusasM_#KeyID#" could not be found on server "no-net"

And/or in V14.4 to V14.7 inclusive in a message box on starting Modeller:

   "No valid licences are available to LUSAS on this machine, licences may be added or made available to LUSAS via the configuration utility."

Causes & links to solutions 

This is a  means the specified license server is not visible to client or Sentinel RMS License Manager is not installed or not running on the server.

Check or try the following:

  1. Check if the license has been installed successfully.

  2. The USB Key drivers may need to be updated.
  3. The USB key has not been detected ensure that the usb key is plugged directly into a USB socket on the PC (not into a usb hub) and then please reboot you machine and try again

  4. The USB port is faulty try connecting another device, known to be working, to the USB port to check it

  5. The USB key may be faulty try using the USB key on another PC that has LUSAS installed to confirm that the actual key is OK

  6. Security software or a firewall may be blocking access.

If still you have problems, please generate a licensing report and contact Support for further assistance. Please click here for further details as to how to create a licensing report.


Solutions

Check that the license code text file has been installed successfully

Following successful installation of the license code file, the file "lservrc" should be found at: C:\LUSAS150\Program Files\lservrc (No Extension). If the license code file was installed successfully, this should be present and should contain the same information as provided in the license code file "standalone####.txt". If this file is not present or the information contained in it does not match the file "standalone####.txt", it suggests that the license has not been installed successfully.  In such case, try the following:

  1. Log on directly as the Administrator

  2. The license to be used can be set using the Configuration Utility on the client PC:
  • If running Windows XP/2000/Vista/7, click Start> All Programs> LUSAS 15.x for Windows> Tools> Configuration Utility
  • If running Windows 8, right-click on the main Start screen, choose All Apps and browse for the Configuration Utility
  • If running Windows 8.1, on the main Start screen, click on the Apps down arrow icon and browse for the Configuration Utility
  1. Click Add. . .

  2. Select Standalone licence

  3. Click Next

  4. Click on the . . . button and browse to C:\LUSAS15x\Program\License or wherever the license code file "standalone####.txt" has been saved, and select new license text file

  5. Click OK, then Finish, then OK and Close the Configuration Utility

  6. Test LUSAS by double clicking on the file lusas_m.exe in the folder C:\Lusas15x\Programs.

 

Security software or a firewall may be blocking access

If there is a firewall on the PC it may be restricting communication with the USB port. To check this, please see if temporarily disabling remove the PC from the internet and disable the firewall as as test. 

Also check that LUSAS and Sentinel software are set as "Allowed access" (as in McAfee for example) in any program permissions settings for the firewall or security settings.  One way to test this is to try turning of the firewall temporarily to try LUSAS.  If indeed you do use McAfee see http://service.mcafee.com/faqdocument.aspx?id=TS100813  

 

If you continue to encounter problems

If you continue to encounter problems after following the instructions linked above:

  1. Please obtain a copy of the output obtained by clicking Create Report in the Configuration Utility on the PC.  To do this:
    • If running Windows XP/2000/Vista/7, click Start> All Programs> LUSAS 15.0 for Windows> Tools> Configuration Utility 
    • If running Windows 8, right-click on the main Start screen, choose All Apps and browse for the Configuration Utility 
    • If running Windows 8.1, on the main Start screen, click on the Apps down arrow icon and browse for the Configuration Utility
  2. Please make a note of the serial number (s/n####) marked on the USB key and ensure that it matches the number in the name of the license code text file "standalone####_####.txt" that you have installed using the Configuration Utility.  

Please then contact LUSAS technical support with this information and attach the license code text file standalone####_####.txt" that you have been trying to install.


License key-related error messages for network licenses

Installation procedures and errors for V14.1 and earlier versions including V13


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