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Licence key-related error message: "Incorrect Product Number"

Typical error message found in the LUSASM_*.err file:

***ERROR*** All Keys Are Invalid For The Following Reasons:- 
Key XXXXXYXXXXXXXXXXXXXXXXXXX - Incorrect Product Number
Check This Is the Right Key For This Product
Key error - See LusasM.err for details


Causes & links to solutions 

This error typically has one of the following causes:

  1. Wrong licence key in use

  2. 25-digit licence key typed incorrectly

  3. Sentinel drivers corrupt (dongle users only)

Continued problems? Try the "general key errors" checklist

Any modelling and analysis capabilities described on this page are dependent upon the LUSAS software product and version in use.

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