Support

Support home  |  Obtaining support  |  Licence key queries  |  Local distributors  |  Training  |  Consultancy  |  User group  |  User area  |  Distributor area

Licence key-related error message: "Invalid Client Identification Number"

Typical error message found in the LUSASM_*.err file:

***ERROR*** All Keys Are Invalid For The Following Reasons:- 
Key XXXXXXXXXXXXXXXXXXXX0XXXX - Invalid Client Identification Number
Check Key Typed Correctly
Key error - See LusasM.err for details

Causes & links to solutions 

This error typically has one of the following causes:

1. 25-digit licence key typed incorrectly

2. Wrong licence key in use

3. Sentinel drivers corrupt (dongle users only)

Continued problems? Try the "general key errors" checklist