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Dongle not inserted correctly in a parallel port
If there is no dongle in the parallel
port, LUSAS
will check the 25-digit licence key and, if
current, will load a "limited" or "evaluation" version
of the software. Limits are 500 nodes, 250 elements, 1500
variables, 10 loadcases and 100 points.
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Check the parallel port of your PC - if no dongle is present, this is causing the "limited version" to be used. You should locate the dongle and fix it firmly into the port.
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Ensure that the dongle is placed in a parallel port
and not in a serial port. Note that serial ports can have the same 25
pin connector as a parallel port. If you are unsure, speak to a
member of your IT department.
-
There may be other dongles attached to the
PC that are causing a conflict. Try reversing the order of the dongles
particularly placing them such that the LUSAS dongle is plugged
directly into the parallel port. If this does not work try using only
the dongle supplied by LUSAS
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