Support

Support home  |  Obtaining support  |  Licence key queries  |  Local distributors  |  Training  |  Consultancy  |  User group  |  User area  |  Distributor area

Carrying out a key test

A key test can be carried out by following the procedure below:

1. Create an ASCII text file called LUSASM.STR and type in the following lines

   system
   keytst=1
   end
   

2. Save it to your current working directory. The current working directory is set by the shortcut which you use to open LUSAS Modeller or the location of a model opened from Windows Explorer.
   [Alternatively, you can add keytst=1 to any existing LUSASM.STR in the directory C:\lusas13\programs\config]
3. Run LUSAS Modeller. By invoking Modeller a new LUSASM_*.ERR file will be created. 
4. Find the most recent LUSASM_*.ERR file on your hard drive. Try using "Windows Explorer" to search all of your C:\ drive --
   Tools > Find > Files or folders... > (text box) Named *.err
5. Check this has a time/date that corresponds to the time/date that Modeller was invoked and contains some text.
6. Send it to the appropriate technical support contact

You should include the following information with the LUSASM_*.ERR file

• Which operating system and patch level is being used on the machine

• Which precise version of LUSAS you are using:
  You can check this by going to the LUSAS Modeller menu bar, and picking:
  Help > About LUSAS Modeller ...
  The box which appears should state the version on the top line (e.g. 13.3-6). 
  [Alternatively you can give the kit number, which can be found on the installation CD (e.g. kit 118)]