Support
Support home | Obtaining support
| Licence key queries |
Local distributors | Training
| Consultancy | User group | User
area | Distributor area
Network licence errors checklist
Network licence errors typically arise from a network infrastructure issue, an
installation issue related to the network management system or a security key
string problem. In the first instance, we would recommend that
you reboot the network licence server PC and check that the network
licence keys are uploaded, giving due attention to any error
messages obtained during the upload process.
If problems persist:
- Check that the installation
procedure has been followed correctly
- Check the LSHOST & LSFORCEHOST variables
are set
-
Confirm the fingerprint information
for the licence server PC
-
Confirm the IP address of the machine that is unable to run
LUSAS.
-
Check
the client PC network settings. Using Start > Settings > Control panel
> Network, check that the Domain
Name and Machine Name have been specified correctly and also
that the TCP/IP protocol is running correctly and has the
correct IP address.
-
Ensure
that the NetBios name and the Host Name for each client machine under
DNS is the same
-
Using
Network Identification Computer Names that are " numbers-only" has
been known to cause problems. Ensure that these names are a
mixture of letters and numbers
If the problem has not been eliminated or the cause identified,
you should consider the following points:
-
Has the network licence ever
worked on this specific machine?
-
Is it possible to run
Modeller from another machine on the network?
-
Can
Modeller be run when sitting at the machine designated the server
(not using a remote terminal application)?
-
Can the client machine ping the server?
-
Can the server ping the client machine?
-
Is the network licence server
machine running “healthily”?
-
Run
the licence monitor program
-
Carry
out a key test
Common
errors encountered when uploading a network license key and their
solution are provided on the network
errors page.
If
you continue to encounter difficulties, please contact
the LUSAS technical support team, describing your
difficulties and detailing the information relating to each of
the points on this page.
|
