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Obtaining LUSAS technical support

Technical support is available from the LUSAS distributor that serves your country or region. It is provided free to those clients with a current support and maintenance agreement.

  1. Before contacting the support team, check the User Area which may provide the help you require.
  2. Read "everything you need to know before contacting LUSAS technical support".
  3. Email your local LUSAS Distributor to get advice and assistance. Some of our distributors have their own web sites which we would encourage you to visit.
  • For the UK and non-distributor supported countries, email the support team or call the telephone helpline (+44 (0)20 8549 9229 extension 5) between 9.15 a.m. and 5 p.m. Monday- Friday, UK local time. 
  • For the USA only, email the support team or call toll free 1-800 97 LUSAS (1-800 97 58727). Calls and emails will be responded to up until 17.00 EST Monday- Friday 
  • Queries sent directly to the UK support team from a country with local distributor support will be redirected automatically to that local distributor as a high priority.

 


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Any modelling and analysis capabilities described on this page are dependent upon the LUSAS software product and version in use.