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Obtaining LUSAS technical support - how to contact
Technical support is available from the LUSAS distributor that serves
your country or region. It is provided free to those clients with a current
support and maintenance agreement.
Before contacting the support team:
- Check the LUSAS
User Area which may provide the help you
- Read "Contacting
LUSAS technical support - what you need to know" or details of
what you need to provide and the type of support services that are
- Email your local LUSAS Distributor
to get advice and assistance. Some of our
distributors have their own web sites which we would encourage you to visit.
For the UK and non-distributor
supported countries, you can email the
support team on email@example.com, or call the telephone helpline
(+44 (0)20 3325 0440) between 9.15 a.m. and 5 p.m. Monday to Friday, UK local time.
- For the USA only, you can email the
support team on firstname.lastname@example.org, or call toll free
1-800 97 LUSAS (1-800 97 58727). Calls and emails
will be responded to up until 17.00 EST Monday to Friday.
Any queries sent directly to the UK technical support team from a country with
local distributor support will be redirected automatically to that local distributor as a