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Obtaining LUSAS technical support - how to contact us

Technical support is available from the LUSAS distributor that serves your country or region. It is provided free to those clients with a current support and maintenance agreement.

Before contacting the support team:

  1. Check the LUSAS User Area which may provide the help you require.
  2. Read "Contacting LUSAS technical support - what you need to know" or details of what you need to provide and the type of support services that are provided.
  3. Email your local LUSAS Distributor to get advice and assistance. Some of our distributors have their own web sites which we would encourage you to visit.

Contact details

  • For the UK and non-distributor supported countries, you can email the support team on support@lusas.com, or call the telephone helpline (+44 (0)20 3325 0440) between 9.15 a.m. and 5 p.m. Monday to Friday, UK local time.
  • For the USA only, you can email the support team on support@lusas.com, or call toll free 1-800 97 LUSAS (1-800 97 58727). Calls and emails will be responded to up until 17.00 EST Monday to Friday.

Any queries sent directly to the UK technical support team from a country with local distributor support will be redirected automatically to that local distributor as a high priority.


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Any modelling and analysis capabilities described on this page are dependent upon the LUSAS software product and version in use.