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Testimonials

Our dedicated hot-line technical support engineers will help you to meet your deadlines and to make the most of your company’s investment. They are experts in providing sound modelling and analysis advice to fellow engineers in a friendly and informative manner and are regularly praised by clients for providing good and informative assistance.

Here is just a selection of numerous comments we have received from those using our LUSAS Technical Support service.

  • "The LUSAS team provide us with the best support I have experienced from any provider.  You have gone to a great effort to build a trusted relationship. Your technical support is excellent and appreciated." (John M.)
  • "I know that you guys have an excellent reputation for customer service, but it was nice to discover that it is well deserved! I hope not to need you again in the near future, but have every confidence that you will be able to assist should new problems arise." (Duncan T.)
  • “I was impressed with the LUSAS help desk. The responses I received were very detailed, informative and helpful. The support provided really assisted me with a modelling process that I hadn’t done before.” (Sarah R.)

And here are some more:

  • "The information that you provided me was extremely useful and it helped me carry out the nonlinear analysis successfully. I would like to thank you very much for you invaluable help. Furthermore, I must say that your emails and clarifications are very well structured, thorough and detailed enough to help me understand where the problem lies." (George K.)

  • "I know you don’t need me to tell you that you are great, but you are great. It is great to have LUSAS support." (Steven Y.)

  • "Many thanks for your exceptional answers of my queries! For sure, your help will help us to move further!" (Per W.)

  • "Thank you so much for your quick response and the information you provided was easy to follow and very useful to me." (Jasmina M.)

  • "LUSAS's support is top-notch. I was able to proceed and it was very useful." (James W.) 

  • "Many thanks for the supplied information, it has been very useful in helping us progress our modelling to a stage that provides very accurate answers." (Stephen C.)

  • "We carried out pedestrian vibration analysis to Eurocode and BD37/01 ,the information and guidance you given us was excellent." (Yasothara M.) 
  • "Thank you for your continued support with helping us with the development of this complex model. The supplied information, and telephone support has been very helpful, and has enabled us to get our bridge model fully working, and obtain very useful results." (Stephen C.)

  • "The information provided was very useful. Solved the problem. Very pleased with the response time as well." (Brian M.)

  • "The support I received on this query (and the ones that followed on the same model) was excellent - beyond all expectations!"  (Manuela C.)
  • "Thank you very much for your technical support and priceless advice. I got better convergence results with the model and we are close to finish work on this." (Jaroslaw M.
  • "Cheers for the follow up; what great service!" (Vincent OCL.)

  • "The information that you provided was extremely helpful and easy to understand... I would like to thank you for your support and would not hesitate to use your service again if required." (Chris.C)
  • "I am absolutely delighted and grateful at the speed of your reply." (Stuart W.)
  • "Thank you for the detailed, illustrative and comprehensive answer. I obtained much better understanding how to approach the modeling." (Armen B.)
  • "We cannot say enough about how helpful this service has been. We have learned a lot about the program through the technical support. We have progressed significantly due to the information provided. The level of detail provided by the technicians is appreciated. The responses have always been extremely helpful and beneficial." (Simon C.)
  • "The info you sent through was the missing link for us to do the analysis. We knew what we wanted to do but couldn't quite get there, so many thanks." (Stuart G.)
  • "All of my problems were resolved and I have since been able to progress with my modelling without further trouble. 
    I was particularly pleased with the speed of your response and the thoroughness of the explanations." (Thomas F.)
  • "The response I got was brilliant and extremely helpful, Thank You." (Rajesh M.)
  • "I was able to complete the analysis and obtain necessary results with the support provided by your support team... Thank you for providing this exceptional service... it enabled me to meet very challenging and tight deadlines in delivering the project."  (Gowri P.)
  • "As usual, the information supplied was spot-on, and we were able to complete the analysis.  Thanks for your help." (Thomas M.)
  • "I can confirm that the information supplied did allow me to resolve the issues and I have managed to get the model to run as envisaged. Many thanks for the efforts of the team - very helpful and prompt response which was invaluable." (Jon L.)
  • "I got (as usual) a fast and very useful reply from the support group. Thank you very much." (Costin P.)
  • "The LUSAS team provide us with the best support I have experienced from any provider.  You have gone to a great effort to build a trusted relationship. Your technical support is excellent and appreciated." (John M.) 
  • "The help you provided to me was spot-on, thanks very much. Good support as usual from LUSAS." (Richard H.)
  • “I was impressed with the LUSAS help desk. The responses I received were very detailed, informative and helpful. The support provided really assisted me with a modelling process that I hadn’t done before.” (Sarah R.)
  • "I know that you guys have an excellent reputation for customer service, but it was nice to discover that it is well deserved!  I hope not to need you again in the near future, but have every confidence that you will be able to assist should new problems arise." (Duncan T.)
  • “I think you would find their software to be a great choice.  I’ve never used LARSA but before I left HNTB I spent a significant amount of time researching the available “3rd Party” packages for HNTB and we selected LUSAS over LARSA 4D, MIDAS, STADD and SAP.  I can speak very highly of their support staff"
  • "I was very happy with the fast and crystal clear response from support team in LUSAS. The fast response helped me sort out the model issues faster and helped me deliver the project on time." (Paramasivam M.)
  • "It’s your instructions that impress! So good that they are kept…" (Per W.)
  • "The support and the software is second to none… Thank you again and much appreciated." (Gary S.)

... to quote just a few of many similar comments we receive.

 


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