Engineering analysis and design software
Any structure. One solution.

Privacy Policy

Last updated: 24/05/2018

LUSAS is committed to protecting your data privacy and security. When you browse the LUSAS website(s), or submit personal details to us by online or paper forms, by email, by telephone, or by other means, we may collect personal information about you. This privacy policy explains the collection, dissemination and use of your personal data. 

Scope of this privacy policy

This privacy policy applies to all personal data processed by employees of LUSAS. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. If at any time you have questions about our practices or any of your rights as described below, you may contact us at privacy@lusas.com.

What information do we collect?

Personal data

When you browse the LUSAS website(s), or submit personal details to us by online or paper forms, by email, by telephone, or by other means, we may receive personal information about you. This may comprise information such as your name, email address, organisation or company name, postal address, telephone or mobile number, depending on the activity. By submitting your details, LUSAS may retain your personal information for its legitimate business interests to enable LUSAS and its related third parties (such as a contractually appointed regional distributor or reseller that covers your location) to provide you with the information or content you requested. LUSAS may also share your personal information with selected third parties to enable us to contact you by email.

Third-party cookie data

By visiting or browsing the LUSAS website(s), and depending upon settings made in your internet browser, the following third-party cookies (a piece of information in the form of a very small text file) may also be written to your computer's hard drive. The following third-party cookies are in use at the date of this privacy notice:

  • Google Adwords cookies enable LUSAS to assess which of our Adwords adverts have been visited at any time for popularity, statistical and search term or keyword identification reasons, including to record which advert visited has resulted in an information request being made via the LUSAS website. This information is collected solely for statistical purposes and cannot be used to identify individuals.
  • Google Analytics cookies enable LUSAS to assess which web pages are being viewed at any time for popularity, statistical and search term or keyword identification reasons. This information is collected solely for statistical purposes and cannot be used to identify individuals.
  • Facebook cookies enable LUSAS to assess which of our web pages are being viewed at any time for popularity, statistical and search term or keyword identification reasons. When a visitor views a LUSAS web page Facebook's web servers automatically log the browser's domain name, the date and time of visit, IP address, the current page url and the current page title, and other general hardware information. Session cookies keep track of your current visit and how you navigate the site. Persistent cookies enable recognition of you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.
  • StatCounter cookies enable LUSAS to assess which of our web pages are being viewed at any time for popularity, statistical and search term or keyword identification reasons. When a visitor views a particular LUSAS web page StatCounter's web servers automatically log the browser's domain name, the date and time of visit, IP address, browser type, operating system version, screen resolution, referring link, the current page url and the current page title. This information is collected solely for statistical purposes and cannot be used to identify individuals.
  • Communigator cookies enable LUSAS to assess which of our web pages are being viewed at any time for popularity, statistical and search term or keyword identification reasons. When a visitor views a particular LUSAS web page Communigator's web servers automatically log the browser's domain name, the date and time of visit, IP address, referring link, the current page url and the current page title. Communigator uses a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site. Persistent cookies enable recognition of you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.
  • Optimonk cookies are used to identify which particular LUSAS web pages are being visited for online form display purposes. The information collected by Optimonk cannot be used to identify individuals unless a pop-up sign-up form is completed and submitted. If you complete a sign-up form to receive occasional LUSAS emails from us you may unsubscribe from receiving further emails by clicking an unsubscribe link provided.
  • Livechat provides a real-time online chat service on selected pages of our LUSAS website(s). When signing-in to use this service, your name and email address is required. Other personal data such as your geo-location, profile picture, network, username, user ID, age range, language, country may be collected by Livechat, according to its privacy policy, depending on your privacy settings.
  • AddtoAny provide social media forwarding buttons as used on selected LUSAS web pages. Its privacy policy states that AddToAny does not store personal data and all IP addresses are anonimized

Controlling and deleting cookies

If you wish to restrict or block the cookies which may be set by use of the LUSAS website, or indeed any other website, you may do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Why we process your information

We process your personal information on the basis of certain legitimate business interests, but only if necessary for the purpose we collected it for. We will also process personal information on the basis of contractual and transactional obligation where necessary. Processing of your personal data may include some or all of the following:

  • To better understand how people interact with our website(s)

  • To provide communications which we think will be of legitimate interest to you

  • To interact with you as part of a sales process

  • To interact with you as a nominated Liaison Contact for your organisation

  • To process financial transactions

  • To provide assistance through our support channels.

  • To engage with related and contractually appointed third parties

  • To identify and prevent fraud

Whenever we process data for these above stated purposes we will ensure that we always keep your personal data rights in high regard and take account of those rights. In detail, we use your information:

  • To better understand how people interact with our website(s). LUSAS may use your personal information, including the information gathered as a result of site navigation and third-party cookies, to improve website quality, track marketing campaign responsiveness, or evaluate page response rates. 

  • To provide communications which we think will be of legitimate interest to you. We may use your contact information and information about your needs and how you use our products to send you communications that may be of legitimate interest to you. These communications are aimed at helping you to assess the capabilities of our products and services, and include information about new software releases, webinars, training courses, case studies, newsletters, and others events we think may be of legitimate interest to you. You may opt out of our email communications at any time via an unsubscribe link within the email. 

  • To interact with you as part of a sales process. When requesting LUSAS product or services information, attending a LUSAS presentation or training course, or requesting a trial of our software, you may be asked to provide your email address, telephone number, company name and location. LUSAS may use this personal information to engage with you regarding product information, pricing, order details, or to send you the download link of the product(s) requested via email, and may also send you other LUSAS-related information to benefit you in your assessment, purchasing or continuing use or the software.

  • To interact with you as a nominated Liaison Contact for your organisation. Our LUSAS License Agreement requires nominated Liaison Contacts to be specified as requirement for using our software, support and update service. We process and liaise with these contacts on the basis of contractual and transactional obligation.

  • To process financial transactions. In some situations LUSAS may use personal information that you supply such as financial, credit card and payment information to process your order. Any personal information is only used for completing the purchase transaction, and only the minimum necessary information is retained thereafter for administration purposes. 

  • To provide assistance through our support channels. You may choose to submit information regarding an issue you are experiencing with our software or our services. When you contact one of our technical support representatives directly or otherwise engage with our support team, you will be asked to provide any of the following: your contact information, a summary of the problem you are experiencing, project data, device information, documentation of the issue you are having, screenshots or information that would be helpful in resolving the issue. This information is never disclosed to a third party (unless your support should be obtained through a contractually appointed regional distributor or reseller that covers your location) and may only be used to assist in resolving an issue you may experience with our products. 

  • To engage with related and contractually appointed third parties. LUSAS may share your personal data with related third parties (such as a regional distributor or reseller that covers your location) in connection with services or training that these individuals or entities perform for or with LUSAS software. These related third parties are restricted from using this data in any way other than to provide services for LUSAS software or for the collaboration in which they and LUSAS are contractually engaged, by supplying you with the information, training, or consulting services you requested. Contractually appointed third parties are carefully selected by LUSAS and are obligated to keep your data secure. LUSAS may also share your personal information with selected other contractually appointed third parties from time to time to enable us to contact you by email. 

  • To identify and prevent fraud. LUSAS may use your personal data where the processing is strictly necessary for the purpose of preventing fraud. This could include verifying that the registered address of the cardholder for a particular credit or debit card is the same as the cardholder’s normal place of residence or work.

You have the right to object to our processing of your information in the above mentioned ways if you wish by contacting us at privacy@lusas.com.

Sharing of information

  • In general. Our policy is not to disclose personally identifiable information to unrelated or non-contractually assigned third parties.
  • With related and contractually appointed third parties. LUSAS may share your personal data with related third parties (such as a regional distributor or reseller that covers your location) or a contracted service provider to enable us to carry out our legitimate business interests.
  • Responses to legal requests. LUSAS reserves the right to share your information to respond to duly authorised information requests of governmental authorities or where required by law.

Data storage and security

  • Information storage and security. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
  • How long we keep information. If you, or your company or organisation is a client of LUSAS we retain your personal information for as long as you, or your parent company or organisation remains a licensed LUSAS client, and for a reasonable period thereafter in case you or it decides to re-activate the use of our LUSAS software. If you are not a LUSAS client we only retain your information, for as long as we need it to undertake any of the processes stated previously. After expiry or review, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

How can you control your information?

You can control the information we have about you and how we use it in several ways. You can:

  • Review and correct. You may review, revise, and correct the personal data that is held by LUSAS about you by sending an email to privacy@lusas.com
  • Request data portability. You may request an electronic file of the personal data that is held by LUSAS about you by sending an email to privacy@lusas.com
  • Delete your information. You may request that we erase personal data that is held by LUSAS about you by sending an email to privacy@lusas.com. Please note, however, that we may need to retain certain information for record keeping purposes, or to comply with our legal obligations. 
  • Request we stop using your information. You may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. Where you gave us consent to use your information, you may contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time.
  • Opt out of communications. You may opt out of receiving email communications from us by using the unsubscribe link within each email, or by contacting us by other means.

Other important privacy information

  • Personal data about minors and children. LUSAS does not knowingly collect data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 16, we will delete that information as soon as is reasonable.
  • External links. Our LUSAS website(s) may link to other sites created and maintained by other public and/or private-sector organizations. When you transfer to an outside website, you are leaving the LUSAS domain(s), and LUSAS privacy policies no longer apply.

How will you know if the privacy policy is changed?

LUSAS may update its privacy policy from time to time. If we make any material changes we will notify you either by email or by means of a notice on the LUSAS website prior to the change becoming effective. We encourage you to periodically review the privacy page for the latest information on our privacy practices.

LUSAS privacy contact and collaboration with authorities

LUSAS has appointed a privacy officer who may be reached by email at privacy@lusas.com. The privacy officer will investigate complaint handling and data breach notification, and will also monitor regulatory changes and consult the regulatory authority where implementation of a regulatory or technological change leads to doubt.

How can you contact us?

If you have any questions or concerns about this privacy policy or about the use of your personal information, you may contact us by email at privacy@lusas.com.

Contact information:

LUSAS
Forge House,
66 High Street,
Kingston upon Thames,
Surrey,
KT1 1HN,
UK.
Email: privacy@lusas.com
Phone: +44 (0)20 8541 1999 

Software Information


LUSAS is a trademark and trading name of Finite Element Analysis Ltd. 
Copyright 1982 - 2017 LUSAS. Last modified: May 24, 2018. Privacy policy

Any modelling and analysis capabilities described on this page are dependent upon the LUSAS software product and version in use.