Support
Support home | Obtaining support
| Licence key queries |
Local distributors | Training
| Consultancy | User group | User
area | Distributor area
Locating LUSAS network
license server in V14.2+
From V14.2 onwards the LUSAS license
installation procedure has been enhanced. For detailed information see the
"Installation Guide" on the LUSAS installation folder. Assuming
you have installed LUSAS on the C drive this file is located at:
C:\LUSAS14*\Installation Guide.pdf
Once
the LUSAS license has been added to the server, all
client computers need to be told about the license server. On each client
computer in turn, start the LUSAS Configuration Utility by selecting Start>
All Programs> LUSAS 14.x for Windows> Tools> Configuration
Utility, on the licensing tab choose Network license, and press
Search for licenses. There will be a pause whilst LUSAS scans your
network for servers. Select the chosen server from the list. If multiple
LUSAS licenses are available on that server, it will also be necessary to
choose one of these.
If there is a valid
license server the Configuration
Utility
should find it.
However if this fails (a likely problem for some
laptops) with the following error:
“Sentinel RMS Development Kit: Error [17]: probably no servers are
running on this subnet”
try
the following procedure:
- Edit
C:\LUSAS14x\fea.key using
a basic text editor (say Notepad)
- Add the following line at the start of fea.key file
[SENTINELLM,Servername]
For
example [SENTINELLM,Apollo] where Apollo is the LUSAS license server
machine.
- Save and close the fea.key file.
- Start Configuration Utility again to pick
the “Product” (i.e. the network license) that you want
- Press Apply
- Test
LUSAS
If still you have
problems, please generate the following two reports, one
from the server computer, and one from the client. These two reports can
then be sent to LUSAS Technical Support for further assistance.
To generate the first report:
From the server computer, run Start> All
Programs> LUSAS Server Utils> Install Network License and press Create
report… Note, if you opted to use an existing server, the above link
will not be present, because the LUSAS utilities have not been installed.
In this instance, you will instead need to insert your LUSAS CD into the
server computer and, also at the server computer, double click on the
file
<CD drive>:\LUSAS142\installLicense\setup.exe. This
will launch the LUSAS utility, and you can then create a report as above.
To generate the second report:
From any client computer, run the LUSAS Configuration
Utility and press Create report…
Email these two
reports to support@lusas.com
|