Engineering analysis and design software
Any structure. One solution.

Support

Support home  |  Obtaining support  |  Licence key queries  |  Distributors / resellers  |  Videos  |  Training  |  Testimonials  |  Consultancy  |  User area  |  Distributor area

Licence key-related error message: The USB key is not present in USB port (for feature "LusasM_####") "Limited Version in Operation"

Typical message appearing in a Key Information dialog on opening a large model:

[SENTINELLM,STANDALONE,####]: The USB key is not present in USB port (for feature "")

         ******************************************
         * LUSAS limited version in operation*
         ******************************************
         Restrictions: 500 Nodes
                       250 Elements
                      1500 Degrees of Freedom 
                        10 Loadcases
                       100 Points (LUSAS Modeller)
         If you wish to upgrade the software,
         to remove the restrictions or to
         obtain a new license please contact LUSAS

And/or the following messages in the Text Output pane in Modeller:

Error(s) occurred on validating key: [SENTINELLM, STANDALONE, ####
- The USB key is not present in USB port (for feature "LusasM_####")
- The USB key is not present in USB port (for feature "LusasM13")

And/or the following messages in the Text Output pane in Modeller:

LUSAS limited version in operation
Limits are:
Nodes 500
Elements 250
Loadcases 10
Points 100


Causes & links to solutions 

This error typically has one of the following causes:

  1. The "Teacher and training limits" option is ticked in the LUSAS Configuration Utility

  2. The USB Key drivers may need to be updated.

  3. The USB key has not been detected ensure that the usb key is plugged directly into a USB socket on the PC (not into a usb hub) and then please reboot you machine and try again

  4. The USB port is faulty try connecting another device, known to be working, to the USB port to check it

  5. The USB key may be faulty try using the USB key on another PC that has LUSAS installed to confirm that the actual key is OK

  6. A Firewall may be blocking access to the key

If you continue to encounter problems please create a licensing report and email it to Support@lusas.com.  Please click here for details as to how to create this report.


License key-related error messages for standalone licenses

License key-related error messages for network licenses

Installation procedures and errors for V14.1 and earlier versions including V13


LUSAS is a trademark and trading name of Finite Element Analysis Ltd. 
Copyright 1982 - 2017 LUSAS. Last modified: March 07, 2017. Privacy policy

Any modelling and analysis capabilities described on this page are dependent upon the LUSAS software product and version in use.